Returns & Exchanges

At 9Barista, we want you to be completely satisfied with your stovetop espresso machine. If you are not entirely happy with your purchase, you can return your unused items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the correct regional return address.

• 2.
  Prepare the Package

  Carefully pack your 9Barista machine and all accessories in their original, undamaged packaging to ensure the items are protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse; please retain your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the machine is in its original, unused condition, we will process your refund to your original payment method within 5-7 business days.